MyExcursions.com
TERMS & CONDITIONS Effective January
1st, 2012
MyExcursions.com (also
referred to as ME in this document), the purchaser or their agent and
those performing the services are expected and trusted to act in good faith. Section headers with any modified terms are
identified in red font.
Purchaser’s Responsibility
It is the purchaser or their agent’s responsibility to advise MyExcursions.com
of any limitations that may affect their selection of tour programs in the
various ports of call or destinations. You should verify their itinerary to
confirm that dates, locations and times will allow for sufficient time to
complete any programs booked with MyExcursions.com. It is the guest’s or
their agent’s responsibility to advise MyExcursions.com in writing of
any changes to their itinerary.
All programs are considered on request until the purchaser agrees
to the terms; the tour operators have confirmed services and payment as been
received by MyExcursions.com from the purchaser.
Shore Excursion Program
MyExcursions.com will provide descriptions for each
program purchased. The local tour operators have confirmed these descriptions
for accuracy. It is the tour operator’s responsibility to provide services and
deliver the tour as described.
Deposit
Quotes
presented outside of 60 days prior to departure date, require a $100 pp
non-refundable reservation deposit at time of confirmation. Deposit can be by American Express, Visa or MasterCard. We do not accept Diners Club or other credit
cards. The deposit amount is fully
credited against the invoice and final payment. Deposit is not refundable if
cancelled after deposit is made. Payment
Authorization Form must be completed and faxed back to MyExcursions.com 1 866 972-6506.
Final Payment
Final
payment is due a minimum of 60 days prior to departure from home. Quotes inside
of 60 days prior to departure date require full payment at time of
confirmation. We accept American Express, Visa and MasterCard. Payment
Authorization Form should be completed faxed back to MyExcursions.com 1 866 972-6506.
Exchange Rates and Fuel Costs
Due
to the excessive fluctuation in exchange rates and of fuel costs, the final
program pricing is subject to change until full payment is made. If you wish to pay in full earlier to lock in
rates, please advise MyExcursions in writing so we can obtain a firm price at
time you desire to pay. Once final payment
is made, rates are locked. When payment is received in full outside of 60 days
there will be a $200.00 pp cancellation fee to cover cancellation and banking
fees.
Change Fees
Changes after documents are finalized are subject to a service
charge ($50 per change request) for each change and depending upon the nature
of the underlying change, may be subject to additional fees or costs.
Cancellation & Refund Policy
Cancellation of services carries a varying degree of cancellation
penalties. All cancellations must be received in writing or via email and
penalties apply based upon the date the notification is received by MyExcursions.com
before departure from home. The minimum cancellation
cost is the applicable per person fee listed.
A refund will be made via company
check in accordance with the fee structure below within 30 days of confirmed
cancellation date. If services are provided as described and confirmed by MyExcursions.com,
no refunds will be due.
Any disputes will be fairly reviewed by MyExcursions.com and
our operators and responded to in a timely manner. There are different terms for shore excursions and land
programs. Land programs are those involving hotel or flight elements. Details will be sent via email if any special
terms or conditions apply. Unused portions of any tour itinerary, including hotel
accommodation, sightseeing tours, airfare or other items included in the tour
are nonrefundable after departure. A higher service charge may apply depending
upon the nature of the booking and if so you will be advised in advance.
|
Notice |
Excursions and Transfers |
Notice |
Land Programs (air or hotel) |
|
60 + days ** |
$200 pp cancellation fee
after early full payment to lock in rates |
60 + days |
$200 pp after deposit |
|
30 + days |
$100 pp after deposit |
|
|
|
29-15 days |
25% of total invoice* |
59-30 days |
25% of total
invoice* |
|
14-7 days |
50% of total invoice* |
29-15 days |
50% of total
invoice* |
|
6 days or less |
100% cancellation penalty |
14 days or less |
100%
cancellation penalty |
|
No Show |
100% cancellation penalty |
No Show |
100%
cancellation penalty |
**Full payment outside 60
days allows you to lock in rates, but carries a higher per person cancellation
fee.
*Minimum of $100 or $200 pp
as applicable. Air fares may incur
additional penalties. Rates may vary up
to final payment date (60 days prior) if not locked in.
MyExcursions.com
Customer Service: Email: info@myexcursions.com Phone: 1 (954) 972-6306
Exceptional Circumstances
If
you miss your ship at embarkation
If you miss your ship due to flight delays or cancellations, you
must notify MyExcursions.com (ME) immediately by email or phone to
ensure that excursions booked for ports of call can be cancelled to minimize
cancellation penalties of future ports.
Missed
Port of Call – ship’s staff advised you day before scheduled call
If the ship makes an unscheduled change of itinerary or you are
unable to disembark due to weather, it is your responsibility to notify the
emergency contact immediately upon your advisement by the ship’s staff. If you
are notified the day prior and promptly notify the local emergency contact, you
will be eligible for refund of the missed port. If you are notified the day
prior and do not notify the local emergency contact, you may not be eligible
for a refund of the costs for the missed port.
Furthermore, you must contact MyExcursions.com
via phone or email at earliest opportunity also (within 3 days of a missed
port) to be eligible for a refund, even once the local operator is
notified. All contact numbers are on
your voucher for each scheduled service. When notifying MyExcursions.com please advise date, time
& to whom you spoke on the local emergency contact notification.
Missed Port of Call – on
day of call due to local weather conditions
If your port of call is only cancelled upon arrival – IE within 2
– 3 hours of scheduled arrival time (ship cannot dock or tender due to weather
once in position), you must notify local operator immediately and MyExcursions.com
of the cancellation on that day.
Cancellations on the day may require filing a claim through your trip
cancellation policy if MyExcursions.com
is not able to obtain a refund from our suppliers for services cancelled on the
day (no show) for any circumstance.
Most cruise ships have email facilities for guest use. Please note
that the cruise line and its employees do not have the authority to cancel any
tours booked with MyExcursions.com. Programs eligible for a full or
partial refund of a missed port will be processed upon verification of
circumstances and processed by company check within 30 days of verification.
Trip Cancellation
Insurance
Trip cancellation insurance is highly recommended to cover your
private excursions. Contact your travel agent or insurance company to add
coverage of these tours and be sure to verify that they will cover the programs
booked. Cruise line insurance will not cover independent arrangements. MyExcursions does not include
this insurance, but has it available to purchase.
Liability
MyExcursions.com, a division of Harwood Consultants, Inc. acts purely as
a booking agent for tour operator services and has no liability regarding any
errors & omissions, loss, injury or death. As a condition of MyExcursions.com
accepting the traveler or their agent’s booking, fully acknowledge,
understand and agree that MyExcursions.com shall not be liable for any
loss, injury or death incurred by the traveler. Travelers agree to make any and
all claims directly with the tour operator suppliers. MyExcursions.com will
fully comply by providing full contact details should such claims arise.
The purchaser has read these stipulations and accepts the terms
and conditions as stated.
Contract of
Service
MyExcursions.com (ME) acts as a mere agent for suppliers in
selling travel-related services, or in accepting bookings for services that are
not directly supplied by this company (such as air and ground transportation,
hotel accommodations, meals, tours, cruises, etc.). This agency, therefore,
shall not be responsible for breach of contract or any intentional or careless
actions or omissions on part of such suppliers, which result in any loss,
damage, delay, or injury to you or your companions or group members. Unless the
term guaranteed” is specifically stated in writing on your invoice, or
reservation itinerary, we do not guarantee any of such suppliers’ rates,
bookings, reservations, connections, scheduling, or handling of personal
effects.
MyExcursions.com or it’s
owners or employees shall not be responsible for any injuries, damages, or
losses caused to any purchaser or consumer of such services (Client) in
connection with terrorist activities, social or labor unrest, mechanical or
construction failures or difficulties, diseases, local laws, climatic
conditions, abnormal conditions or developments, or any other actions,
omissions, or conditions outside the agent’s direct control. Client assumes
complete and full responsibility for, and hereby releases the agent from, any
duty of checking and verifying any and all passport, visa, vaccination, or
other entry requirements of each destination, and all safety and security
conditions of such destinations, during the length of the proposed travel. For
information concerning possible dangers at international destinations, contact
the Travel Advisory Section of the US. State Department, http://travel.state.gov or call 1 (888) 407-4747. For medical information, call the
Public Health Service, (877) 394-8747.
By embarking upon his/her travel, the Client voluntarily assumes
all risks involved in such travel, whether expected or unexpected. Client is
hereby warned of the above risks as well as possible travel industry
bankruptcies and medical and climatic disruptions, and is advised to obtain
appropriate insurance coverage against them, which is available at an extra
cost. If this document is not explicitly signed by the Client, the retention of
tickets, reservations, or bookings after issuance by the client shall
constitute a consent to the above and an agreement on
his/her part to convey the contents hereto to his/her travel companions or
group members.
Price Quotations
All prices quoted by ME are in US$, on a per person basis unless
otherwise stated. Prices quoted reflect payment by credit card or wire transfer
and are based on exchange rates prevalent on the day of quoting. Prices cover
only the services, entry fees and meals as expressly described in the proposal.
Quoted fares are subject to change at any time prior to receipt of final
payment.
Payment Procedures & Voucher Delivery
A minimum deposit of $100 per person is payable at the time of
booking; occasionally a higher deposit may be necessary. Travel documents can
be processed and delivered only after full payment has been received by way of
cleared funds. Once full payment has been received and funds cleared into ME
bank account, vouchers and documents will be completed, verified by our tour
operators and forwarded via email. It is the client or their appointed travel
agent’s responsibility to review and confirm voucher accuracy to MyExcursions.com.
Baggage Allowance
Each transportation company / carrier (airline, cruise line,
railroad etc.) has its own rules regarding free and payable baggage allowances.
It is the responsibility of the Client to ascertain these rules prior to travel
and plan accordingly. Special rules / fees apply to the carriage of bulky items
such as skis, golf-bags, bicycles etc. All baggage inquiries should be directed
to the carrier concerned.
Responsibilities
ME will not under any circumstances be liable, in contract,
tort or otherwise, for:
a) any expenses, damages or losses
incurred or sustained by any Client which arise from or as a result of the
delay or cancellation of any transportation service;
b) destruction, detention, loss, injury
or damage howsoever caused to the Client and the property or effects of such
Client, whether or not such destruction, detention, loss, injury or damage be
caused by the negligence or willful default of ME;
c) death of or personal injury to the Client whether directly or
indirectly caused by, contributed to by or consequent upon wars, political
actions, strikes, adverse weather conditions or any other circumstance beyond
the control of ME;
d) illness or any medical, surgical or
dental costs which the Client may incur during the course of the tour howsoever
or where so ever arising;
e) acts or omissions of contractors whose
services are engaged in each destination
Others’ Liabilities
It is expressly declared that all the operators and carriers
concerned, their servants, agents, and affiliates are not liable, in contract,
tort or otherwise for any loss, damage or injury howsoever caused to the Clients
during the time in transit. The passenger ticket in use by such carriers, when
issued, shall constitute the sole contract between the carrier and the Client
and the Client shall be deemed to have full notice of the terms and conditions
of such contracts. It is also expressly declared that ME and its owners and
employees act only as agents for the owners or contractors providing
transportation or other services and that the Travel Agent and/or ME shall not
be or become liable or responsible in any way for any loss, damage, injury,
accident, delay, changes in schedule or other inconveniences suffered by the
Client, howsoever caused.
Limitation of Liability
The extent of ME liability shall never exceed the amount actually
paid to ME by the client.
Changes of Programs
Content of selected programs is subject to availability and change
due to unforeseen circumstances such as scheduled or unscheduled closures of
venues, national or religious holidays, or any other unspecified situation that
causes a venue or program to be unavailable. Appointed tour operators or their
agents have the right to substitute listed venues and equipment or hotels or
air carriers in conjunction with ME programs for others of similar category
when necessary. If a venue or service is unavailable a refund for the
unavailable venue or service will be issued by ME upon confirmation by client
and the operator responsible for the service.
Travel Insurance
No insurance is included in the tour price and it is strongly
recommended that trip cancellation/interruption Insurance be purchased. You may
purchase comprehensive worldwide coverage against medical and emergency
expenses, personal injury and loss of belongings at the time of purchasing your
travel arrangements. These may be purchased through the travel agent or any
registered & certified seller of travel insurance. Your travel agent is the
best source of information for travel insurance.
Applicable Law
This contract is entered into in the City of Fort Lauderdale and
Broward County, Florida and that in the event of any legal or equitable action
being initiated, it is specifically agreed that the exclusive venue of such
action shall be solely in State and Federal courts (for trial without jury) in
the city of Fort Lauderdale, Florida, USA. If any provision of these terms and
conditions is found to be unenforceable, such provision shall still be enforced
to the fullest extent of applicable law and shall not affect the enforceability
of the remaining provisions.
Errors
ME is not responsible for omissions,
printing and/or presentation errors in proposals, final documents, vouchers on
Internet sites or other media and reserves the right to make corrections as
needed.
Force Majeure
ME has the sole and absolute discretion to cancel or shorten the
duration of any tour in case of force majeure, hostilities, accident or other
events beyond its control, when it is necessary in its reasonable opinion that
such steps be taken. MyExcursions.com shall be relieved from
all liabilities and obligations resulting there from, upon notice to the tour
participants and full refund of any amount paid for the tour or the unused
portions of the tour, as appropriate.
Email Communication
By providing an email address, the travel agent or guest gives MyExcursions.com
the right to contact them via email with newsletters or direct email. If you do
not wish to receive ME-News letters, you can notify us to have your email
address removed from our ME-News distribution list. But do note that
MyExcursions will never…ever… sell, rent, distribute, barter, or abuse your
contact information in anyway.