Q. Do I have to Contact MyExcursions if the ship misses Port?
A. If you are already traveling and your ship will be missing an
upcoming port, or any other emergency situation that will affect an up coming program, you are required to contact the local emergency
contact number provided on your voucher and also to notify MyExcursions.com of any such situations.
You should email info@myexcursions.com
at your first opportunity to notify us of the circumstances. You can also reach us via the office phone 1 (954) 972-6306. This
number is monitored at night. If you do reach voice mail, however, please leave a detailed message with a call back number if
you have a mobile phone with you.
Q. Can I book tours online?
A. No, not at this time. All our programs are
customized to meet your needs and parameters. Our website has an extensive selection of programs that can provide you ideas
of what to see and do in each destination. Please contact us with your request for a quotation and booking.
Q. Can I book tours if I have already started my trip?
A.Yes. All programs are subject to availability at the time of confirmation.
Q. Are gratuities included in the programs?
A. Gratuities
are not included unless specified on your final program and voucher. Gratuities are usually left at the discretion of each guests
to tip based on the quality of service received. There is no set percentage, but if you have need to inquire about a specific
port, please email us.
Q. Do I need to obtain a Russian Visa when going ashore in Russia?
A. All visitors to Russia must be in possession
of a Russian Tourist Visa, however this requirement is waived for MyExcursions.com guests of all nationalities while they are participating
on one of our programs. You will not require a visa to go ashore while participating on our tour, please note however
that if you wish to go ashore while not participating on one our programs then you must be in possession of valid Russian Tourist
Visa.
You can proceed ashore with the following documents.
1.- A valid passport.
2.- Voucher tour ticket one per person
Q. Can MyExcursions obtain visas for me?
A. You need to check with your cruise line regarding visa requirements for any upcoming
cruise. U.S. Citizens typically must obtain individual visas for certain countries, including, but not limited to Brazil, China
and India. In some cases you may need multiple entry visas.
Cruise lines often can obtain blanket visas for guests
to go ashore - some lines charge guests for these visas. Countries such as Egypt and Vietnam fall into this category.
If
flying into or out of a country where you need a visa, this must typically be obtained in advanced or on arrival. You must check
with your cruise line or travel agent to verify your exact visa requirements.
Q. What is the difference between an English Speaking Driver and English Speaking Guide?
A. Many of our clients ask about this
distinction. An English speaking driver will be able to provide you a good amount of information regarding your destination,
make suggestions and ensure you have a great day, but they are not licensed or permitted to accompany you inside museums, churches
or other monuments and provide guiding services.
While qualifications for guides vary throughout the world, licensed guides
have attained a degree of certification, which allows them to provide full guiding services. If your program entails extensive
visits, a licensed guide can be invaluable in bringing a destination alive.
Transfer Chauffeur
No commentary should be expected
and your driver may only speak limited English - sufficient to provide the meet, assist and transfer services.
English Speaking
Driver
They are knowledgeable about the destination so that they can provide commentary in English during the driving portions of
your tour. A driver does not provide walking tours or tours inside historical sights or museums. This is generally the
least expensive option.
Tour Escort
This a trained escort who can provide commentary during the driving portions of your tour
and can join you on foot and can provide commentary, but are not licensed to provide guide services inside historical sights or museums. This is a moderately priced option.
Licensed Guide
While qualifications for guides vary throughout the world, licensed guides
have attained a degree of certification, which allows them to provide full guiding services providing commentary in the vehicle, outside
and inside historical sights and museums. In many countries a licensed guide must carry their license badge whenever they are
offering their services. If your program entails extensive visits, a licensed guide can be invaluable in bringing a destination
alive. This is typically the most expensive option, but provides the highest degree of service.
Other Languages
Drivers,
Escorts and Guides may be available in languages other than English. Please advise your requirements. Rates
may vary by language.
A. The type of vehicle used for your
program will vary by the number of guests in your party and the available vehicle types in your destination. Typically these
are air-conditioned or air-cooled and newer model vehicles. In some destinations there are choices as to the level of comfort
or luxury available and if you desire an upgraded vehicle, please advise.
Chartered Taxi
This is a private taxi which has
been hired for the full length of your tour. Your guide will travel with you and make all arrangements with the taxi driver.
Sedan
A full size car that will accommodate up to 3 guests with a driver only or a maximum of 2 guests when a driver and an escort
or guide is present.
Minivan
A minivan may accommodate from 3 to 8 guests, depending on location and size required by number
in party.
Large Minivan
A large minivan may accommodate up to 14 guests, depending on location and size required by number in
party.
Coaster/Minibus
A small coach may have between 15 and 20 seats depending on location and size required by number in party.
Coach
Coaches vary from 30 to 50 seats typically depending on location and size required by number in party.
Handicap Access
Vehicles
Lift or Ramp equipped vans and coaches are not available in all destinations, in fact are often non-existent or in very limited
supply. Often those that do exist must prioritize their use to medical services. However when available we will try to
confirm such vehicles when the need exists. These typically will accommodate one wheelchair and a limited number of other guests. If you are able to move into and out of a minivan or sedan and have a collapsible wheelchair, it is often the better choice to use
these vehicle types to move around. Note that your guide or driver is not responsible for the pushing of wheelchairs.
Other Vehicles
Depending on the program and destination, other vehicle types may be used such as water taxis, boats, helicopters
and planes. These are identified in the respective tour details.