Q. Do I have to Contact MyExcursions if the ship misses Port?
A. If you are already traveling and your ship will be missing an upcoming port, or any other emergency situation that will affect an up coming program, you are required to contact the local emergency contact number provided on your voucher and also to notify MyExcursions.com of any such situations.
You should email email@example.com at your first opportunity to notify us of the circumstances. You can also reach us via the office phone 1 (954) 972-6306. This number is monitored at night. If you do reach voice mail, however, please leave a detailed message with a call back number if you have a mobile phone with you.
Q. Can I book tours online?
A. No, not at this time. All our programs are
customized to meet your needs and parameters. Our website has an extensive selection of programs that can provide you ideas
of what to see and do in each destination. Please contact us with your request for a quotation and booking.
A. We offer excursions worldwide. If a destination or program is not being featured in our website, please contact us for further details.
Q. Can I book tours if I have already started my trip?
A.Yes. All programs are subject to availability at the time of confirmation.
Q. Are gratuities included in the programs?
A. Gratuities are not included unless specified on your final program and voucher. Gratuities are usually left at the discretion of each guests to tip based on the quality of service received. There is no set percentage, but if you have need to inquire about a specific port, please email us.
Q. Do I need to obtain a Russian Visa when going ashore in Russia?
A. All visitors to Russia must be in possession of a Russian Tourist Visa, however this requirement is waived for MyExcursions.com guests of all nationalities while they are participating on one of our programs. You will not require a visa to go ashore while participating on our tour, please note however that if you wish to go ashore while not participating on one our programs then you must be in possession of valid Russian Tourist Visa.
You can proceed ashore with the following documents.
1.- A valid passport.
2.- Voucher tour ticket one per person
Q. Can MyExcursions obtain visas for me?
A. You need to check with your cruise line regarding visa requirements for any upcoming cruise. U.S. Citizens typically must obtain individual visas for certain countries, including, but not limited to Brazil, China and India. In some cases you may need multiple entry visas.
Cruise lines often can obtain blanket visas for guests to go ashore - some lines charge guests for these visas. Countries such as Egypt and Vietnam fall into this category.
If flying into or out of a country where you need a visa, this must typically be obtained in advanced or on arrival. You must check with your cruise line or travel agent to verify your exact visa requirements.
Q. What is the difference between an English Speaking Driver and English Speaking Guide?
A. Many of our clients ask about this distinction. An English speaking driver will be able to provide you a good amount of information regarding your destination, make suggestions and ensure you have a great day, but they are not licensed or permitted to accompany you inside museums, churches or other monuments and provide guiding services.
While qualifications for guides vary throughout the world, licensed guides have attained a degree of certification, which allows them to provide full guiding services. If your program entails extensive visits, a licensed guide can be invaluable in bringing a destination alive.
No commentary should be expected and your driver may only speak limited English - sufficient to provide the meet, assist and transfer services.
English Speaking Driver
They are knowledgeable about the destination so that they can provide commentary in English during the driving portions of your tour. A driver does not provide walking tours or tours inside historical sights or museums. This is generally the least expensive option.
This a trained escort who can provide commentary during the driving portions of your tour and can join you on foot and can provide commentary, but are not licensed to provide guide services inside historical sights or museums. This is a moderately priced option.
While qualifications for guides vary throughout the world, licensed guides have attained a degree of certification, which allows them to provide full guiding services providing commentary in the vehicle, outside and inside historical sights and museums. In many countries a licensed guide must carry their license badge whenever they are offering their services. If your program entails extensive visits, a licensed guide can be invaluable in bringing a destination alive. This is typically the most expensive option, but provides the highest degree of service.
Escorts and Guides may be available in languages other than English. Please advise your requirements. Rates
may vary by language.
A. The type of vehicle used for your program will vary by the number of guests in your party and the available vehicle types in your destination. Typically these are air-conditioned or air-cooled and newer model vehicles. In some destinations there are choices as to the level of comfort or luxury available and if you desire an upgraded vehicle, please advise.
This is a private taxi which has been hired for the full length of your tour. Your guide will travel with you and make all arrangements with the taxi driver.
A full size car that will accommodate up to 3 guests with a driver only or a maximum of 2 guests when a driver and an escort or guide is present.
A minivan may accommodate from 3 to 8 guests, depending on location and size required by number in party.
A large minivan may accommodate up to 14 guests, depending on location and size required by number in party.
A small coach may have between 15 and 20 seats depending on location and size required by number in party.
Coaches vary from 30 to 50 seats typically depending on location and size required by number in party.
Handicap Access Vehicles
Lift or Ramp equipped vans and coaches are not available in all destinations, in fact are often non-existent or in very limited supply. Often those that do exist must prioritize their use to medical services. However when available we will try to confirm such vehicles when the need exists. These typically will accommodate one wheelchair and a limited number of other guests. If you are able to move into and out of a minivan or sedan and have a collapsible wheelchair, it is often the better choice to use these vehicle types to move around. Note that your guide or driver is not responsible for the pushing of wheelchairs.
Depending on the program and destination, other vehicle types may be used such as water taxis, boats, helicopters and planes. These are identified in the respective tour details.